Refunds & Cancellations

Payments are not refundable. Once you have paid for a consultation or a course, we do not return the money.

What we do instead is move things. If you cannot make a session, tell us and we will find another time at no charge. This page explains both, and it is here so you know where you stand before you pay rather than afterwards.

The free introductory call can be cancelled at any time using the link in your confirmation email. There is nothing to pay and nothing to refund. We would appreciate as much notice as you can give, so the time can go to someone else.

A paid advisory session is not refundable once booked. The time is set aside for you and is not offered to anyone else, which is what you are paying for.

Moving it is free. Tell us at least 24 hours before the session and we will rearrange it at no charge, as often as you reasonably need. Cancelling outright, or not arriving, ends the booking without a refund — so if there is any chance you cannot make it, move it rather than cancel it.

Technical problems are not your fault. If a session cannot go ahead because of a connection failure on either side, we rearrange it. That is not a cancellation and nothing is lost.

Free courses cost nothing, so there is nothing to refund. You can stop at any time and come back later; your progress is kept.

Paid courses are not refundable, including if you change your mind, do not finish, or find the material is not what you expected. Course materials can be read and downloaded as soon as you enrol, which is why the sale is final.

So look before you buy. The opening lessons of every paid course are free to read without enrolling, and the full curriculum is listed on the course page. If you are unsure whether a course is right for you, read the preview or ask us first — we would rather answer a question than take money for something that does not suit you.

Your access does not expire. A course you bought stays available in your account.

Two situations are not really refunds, and the rule above does not apply to them.

• If we cancel. If we cancel a paid session and cannot offer you a time that works, you get your money back in full. The same applies if we withdraw a paid course before you have finished it — we will return the unused part or give you another course of the same value, whichever you prefer.
• If you were charged twice. If a payment went through more than once for the same thing, tell us and we will return the duplicate in full, whenever you notice it. That is correcting a mistake, not refunding a purchase.

Money returned in either case goes back through Paymob to the card or account you paid from, usually within five to ten working days. We cannot send it anywhere else.

If a payment fails, or you close the payment page part-way, nothing is charged and nothing is confirmed. A time held for an unfinished payment is released automatically.

Use the link in your confirmation email to move or cancel a booking. For anything to do with money, write to us using the address at the bottom of this page and quote your booking or payment reference — it is in the email we sent you, and it lets us find the right record straight away.